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National Relay Service


Using the internet, mobile phone or tablet:

NRS Chat                       Calls without speech or hearing
NRS Captions               Calls with or without hearing, using your voice
Video Relay                   Calls using Auslan


Using only a mobile phone without a data plan or the internet:

SMS Relay                      Calls using mobile phones without the internet on the mobile phone


Using only a landline (home) phone line:

Type & Read                  Calls (using a TTY) without speech or hearing
Speak & Read                Calls (using a TTY) with or without hearing, using your voice


For people with difficulties speaking only:

Type & Listen                  Calls without the internet (using a TTY) without speech. Using your hearing
Speak & Listen               Calls using your voice, with an operator to re-speak when needed
Text & Listen                   Calls using mobile phones without internet on the mobile phone


More information:

Available at the Department of Infrastructure, Transport, Regional Development and Communications website for people with who are deaf, hard of hearing and/or have a speech impairment. Access Hub 

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NDIS - funded by the National Disability Insurance Agency