Accessible Telecoms Logo

Customer Information Brochure

Who we are

Accessible Telecoms – What is it?

The NDIA have funded ACCAN to provide a one-stop Nationwide Disability Telecommunications Information and Referral Service for people with disability (NTDS).

This service has been named Accessible Telecoms.

IDEAS have been contracted to provide the information on behalf of ACCAN.

How much will the services cost?

Our services are free for people with disability, their families, carers and other supporters.


How to contact us

 How do I get answers?

Visit the IDEAS website to search the Accessible Telecoms section or to web chat live with an IDEAS Information Officer:


Alternatively, you  can call IDEAS to talk with an Information Officer on  Freecall:     1800 029 904

Other ways to get answers;

SMS/Text:                0458 296 602
Fax:                           02 6947 3723
Email:                       This email address is being protected from spambots. You need JavaScript enabled to view it.

NRS logo Contact IDEAS by calling the National Relay Service (NRS) on 1800 555 660. NRS is a telephone service for people who are deaf or who have a hearing or speech impairment.

TIS logo If you require translation, contact IDEAS by calling the Translating and Interpreting Service (TIS) on 131 450.

How to contact us

Visit any of IDEAS’ offices:

Tumut Offices
53 Merivale Street
Tumut NSW 2720
Tumut Connection Centre
Cnr of Wynyard St and Russell St
Tumut NSW

Write to:

PO Box 786
Tumut NSW 2720 

What are your rights?

As a user of Accessible Telecoms service you have the right to:

  • privacy
  • be treated without discrimination
  • any information about yourself or your situation
  • be treated as an individual, and to have your choices respected
  • have a say in decisions made about your rights
  • complain or take action to resolve a dispute


What are your responsibilities?

So that IDEAS can continue to provide you with a great Accessible Telecoms service, it is important that you:

  • provide staff with true and full information about your situation
  • respect the rights and needs of other people using our services
  • let staff know if you need an interpreter or have any other special needs
  • be polite to IDEAS staff


What if I am not happy with the service provided?

image of Sad face icon The Accessible Telecoms service aims to give you the best service so we would like to know if you have any problems. Your access to the Accessible Telecoms service will not be stopped if you complain!

If you do not feel comfortable with a staff member, please ask to speak to the IDEAS Team Leader of Individual Support or the IDEAS Executive Officer.

Can someone help me make a complaint?

Yes! You can ask a family member, carer or friend to advocate on your behalf. You have a right to an advocate if you are a person with a disability or their supporter, family member, friend or carer.

If you need someone to help stand up for your rights…

IDEAS can help! IDEAS will listen to you and discuss the issues. IDEAS will try to find an advocate who will:

image of two shadow people for Know You Right icon

  • protect and promote your rights
  • support your decision making
  • represent your interests
  • help you to be heard

How do I make a complaint?

If you feel your rights are not being respected or if you have a complaint or concern about the service you have been receiving, you can do any of the following:

  • If you feel comfortable about it, discuss the problem with the staff member involved – this may lead to a quick solution
  • If this does not work you can contact the Team Leader Individual Support or the Executive Officer on 1800 029 904
  • If you are still unhappy you could speak to the ACCAN Director of Inclusion (the telephone number will be given to you on request)
  • If you are still unhappy you could speak to the ACCAN CEO (the telephone number will be given to you on request)
  • If you are still not happy you may wish to speak to the Federal Ombudsman on 1300 362 072


docxAccessible Telecoms - Customer Information Brochure.docx

Was this information useful?